Working Smarter – Embracing Service Delivery Innovation

Presented on Wednesday, May 17, 2017

Working Smarter – Embracing Service Delivery Innovation

  • Speakers:
  • Fleur Kitchingman, Senior Vice President of Legal and Corporate Secretary, Carillion
  • Judith McKay, Chief Client & Innovation Officer, McCarthy Tétrault LLP
  • - David Cohen, Director, Client Service Delivery, McCarthy Tétrault LLP
  • About this program:
  • To mark Canada’s national Mental Health Week, we are putting a spotlight on the power of the brain and the ability to make effectivAs Alternative Fee Arrangements (AFAs) continue to emerge as popular alternatives to the billable hour, in-house legal departments and law firms are exploring different ways to improve legal service delivery, reduce costs and achieve cost predictability. Learn from a panel of experts about some of the successful approaches they’ve used.

    During this session we will cover:

    - Legal Project Management and Effective Project Scoping and Budgeting
    - Using Alternative Fee Arrangements to Reduce Cost
    - Creative Staffing Models (Internal and External) and Uses of Technology
    - Lean Six Sigma and Client Solutions


    This program qualifies for up to 1.5 hours of eligible educational activity or CPD/MCE credit under the mandatory education regimes in British Columbia, Ontario and Québec and specifically counts towards the Ethics/Professionalism requirement in British Columbia and Ontario. McCarthy Tétrault LLP has been approved as an Accredited Provider of Professionalism Content by the Law Society of Upper Canada